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Description
We have an exciting opportunity for an EPG Service Manager within our New York Office. Reporting to the Regional Manager, the successful candidate will be accountable for the management of the EPG department, the servicing of standby generators including the mechanical service, planning and executing projects, providing technical expertise, mentorship and leadership to junior team members, preparation and monitoring of processes for successful execution of projects and assisting in maintaining client relationships and developing new business in New York and supporting growth throughout the United States.
Accountabilities
Planning, execution and management of EPG projects
Work with and coordinate services with specialty sub contractors and vendors
Work independently with minimal daily supervision
Work with office staff to ensure invoicing packages are complete and ready to send in a timely manner
Work with office staff to review job costing reports and WIP reports
Review and execute EPG contracts with a focus on efficiency and performance
Identify, source and stock parts and materials necessary to successfully execute EPG projects
Ensure safe work processes are executed with each job and a culture of safety is fostered
Ensure completion of technical reports and follow up with clients to ensure satisfaction and completeness of work
Ability to interact with clients in a courteous and professional manner
Provide excellent customer service to internal and external customers
Identify and implement process improvements
Facilitate the growth of generator service team (identify candidates, support recruiting)
Mentor new employees and identify areas for improvement/ devlopment
Work closely with Regional Operations Manager to formulate business plans and identify new clients.
Attend site visits and client meetings
Various other duties as required
Required Skills and Qualifications
5+ years experience as an EPG Technician
5+ years experience in the backup generator industry or a transferable industry
Electrical /Power Systems experience an asset
EGSA certification an asset
NETA/ NICET certification an asset
Thorough understanding of NFPA 70E standards and practices
Understanding of NFPA 70B an asset
Thorough understanding of wiring diagrams and schematics
CAT, Cummins, Kohler, Detroit – MTU experience required
Ability to read, write and communicate in a professional manner
Experience in project management required
Operational experience required
Proficiency in gas/ diesel industrial engine fuel systems and controls required
Proficiency in the theory, operation and maintenance of automatic transfer switches and control logic required
Proficiency in practices required in industrial, utility and commercial environments required
Exceptional leadership skills with the ability to engage, motivate and develop a team to achieve results
Proven ability to proactively and effectively communicate with various cross functional stakeholders to achieve operational excellence
Ability to multi-task, exercise good judgment and prioritize workload through outstanding organizational skills
Excellent time management skills with an attention to detail
Strong problem solving skills and the ability to work with minimal supervision
Dedicated to providing exceptional client experiences to our internal and external clients
Excellent verbal and written communication skills with highly developed relationship management skills to interact with various levels within the organization
Proficient computer experience in Microsoft Windows and Microsoft Office applications
Proven commitment to safety
Must have a valid drivers’ license
The ability to travel and work flexible shifts, which include weekends, evenings and statutory holidays
A positive, “can-do” attitude, is highly self-motivated, energetic, passionate and reliable
We thank all interested applicants however, only qualified candidates will be contacted.
About us
Magna IV Engineering is a power & automation solutions provider, founded in 1982. We are specialists in Electrical Engineering, Automation Solutions, and Technical Field Services.
Our focus and robust team composition enables us to deliver superior client experiences across a host of industry segments. Some of our clients have been seeking our expertise since our inception.